Accessible contact methods

Text Relay

RNID recommend the use of Text Relay, the UK’s text to voice relay service which enables deaf, deafblind, hard of hearing and speech impaired people to communicate. To make a call from a textphone dial:

18001 + 101
Dial 18000 for emergency calls
Please see www.textrelay.org for more information.

Emergency Text Messaging

Emergency Text Messaging is a service that enables people who are deaf or speech impaired to report emergencies to the police, fire and rescue, ambulance and coastguard by text message from their mobile phone.

You have to be registered to use this service. To do so, follow these steps:

  1. Simply text 'REGISTER' from your mobile phone to 999
  2. You will receive a text message back to your mobile phone Text back the reply 'YES'.
  3. You will receive a confirmation text message in response to confirm you have registered to use the service

For more information visit www.emergencysms.org.uk.

Texting your emergency to 999

Once you have registered with Emergency Text Messaging you can text your emergency.

When texting the emergency controller, you should include the following:

This is an important service. We will take action against anyone misusing the system or sending false texts.

Non-Emergency Text Messaging

A text service is available for the deaf or hard of hearing that makes it easier for people to contact police for non-emergency incidents. Save the number in your phone.

When texting you should include:

CAMBRIDGESHIRE ONLY

You will need to register your details with us before you can use the service.

HERTFORDSHIRE ONLY

Text to 07786 207091

E-mail your local officer

Police Enhanced Access Line (PEAL) (Cambridgeshire ONLY)

Cambridgeshire Police have a service for people who have difficulties with communication and who may benefit from additional support when contacting the police. You will need to pre-register for this service, which provides direct access to a highly trained police call taker if you ever need to contact Cambridgeshire Constabulary.

Who is eligible?

How to use it

People who have difficulties using the telephone can register to use the service. Once registered, you will be issued with a special telephone number to use when contacting the police for general, non-emergency queries.

Once registered, anyone calling the number will be connected directly to a specially trained police call taker. This can reduce the time you spend waiting to speak to an operator, helping those who suffer pain and discomfort when holding a telephone.

Using this dedicated service may also reduce confusion or agitation, helping more effective communication and because you have already registered your details, the police operator will be aware you suffer from a disability or illness.

The supporting information held about registered users, such as details of next of kin, may be useful in other circumstances. For example, if there is concern for your welfare, we may use the information to contact a relative on your behalf.

When is it available?

The Police Enhanced Access Line is available 6AM until 1AM Sunday through to Thursday and 7AM-2AM Fri and Sat. The line is for non-emergency use only, with the aim that calls are answered promptly. For emergency calls, always dial 999.

Accessible web site design

We are committed to ensuring that our website is accessible and inclusive to all users. It is our intention that this site follows guidelines laid down by the W3C Web Accessibility Initiative (WAI), Royal National Institute for the Blind (RNIB) , and the Disability Discrimination Act (DDA, Part III).

If you find that the text is too small for you to read, you can usually increase it by changing your browswer settings.